Shipping Policy
Last Updated: January 27, 2025
Overview
This document outlines the shipping policies and procedures for Smartelix Publishing (https://books.smartelix.in/). We are committed to delivering your educational materials safely and efficiently across India.
Contact Information
For any shipping-related queries, please contact us at:
Smartelix Publishing
S.No. 49/2, 15, Hari Krishna Complex
Near Hanuman Temple, Old Bhaji Market
Chandan Nagar, Kharadi, Pune
Maharashtra 411014
Email: [email protected]
Phone: +91-9326237923
Shipping Coverage
Domestic Shipping
– We deliver to all locations across India
– Service availability may vary by region
– No international shipping available at this time
Delivery Partners
We work with reliable courier partners including:
– ExpressBees
– Delhivery
– Other similar professional courier services
Delivery Timeframes
Standard Delivery
– Estimated delivery time: 3-4 working days
– Actual delivery time may vary based on your location
– Working days exclude Sundays and public holidays
Shipping Costs
– Shipping charges are calculated based on:
– Delivery location
– Package weight
– Package dimensions
– Number of items ordered
– Shipping fees are displayed at checkout before payment
– No free shipping is available
– Rates vary by region as per shipping provider rates
Bulk Orders
– Special handling available for bulk orders
– Custom shipping arrangements for large quantities
– Please contact us directly for bulk order shipping quotes
– Additional processing time may apply for bulk orders
Order Tracking
– Tracking information provided for all orders
– Tracking details sent via email once order is dispatched
– Track your order using the tracking number on service provider website
– Contact customer service if tracking information is not received
Shipping Issues
Delayed Shipments
– Delayed orders are automatically flagged for priority delivery
– Customer service will provide updates on delayed shipments
– Contact us if your order exceeds estimated delivery time
Lost Shipments
– Lost packages will be reshipped at no additional cost
– Investigation initiated after delivery timeline exceeds
– Replacement shipping handled on priority basis
Package Handling
Packaging
– All items are carefully packaged to prevent damage
– Books are wrapped in protective materials
– Multiple items may be shipped in separate packages
– Special packaging for bulk orders
Delivery Verification
– Signature may be required upon delivery
– Please inspect package before signing
– Report any visible damage immediately (within 24 hours of delivery)
Important Notes
1. Address Accuracy
– Please ensure shipping address is complete and accurate
– Include landmark if possible
– Provide active phone number for delivery updates
– Extra charges may apply for address changes after dispatch
2. Order Processing
– Orders processed within 48 hours on working days
– Order confirmation sent via email
– Shipping confirmation with tracking details provided
3. Delivery Attempts
– Minimum of two delivery attempts will be made
– Additional delivery attempts may incur extra charges
– Orders returned to sender after failed delivery attempts
Changes to This Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.
Contact Us
For any questions about our shipping policy or to track your order, please contact us using the information provided above.