1. What is Smartelix Publishing?
Answer:
Smartelix Publishing is an educational book publishing company dedicated to creating high-quality learning materials for students, teachers, and institutions. We specialize in books that make learning engaging, interactive, and effective.
2. Where is Smartelix Publishing located?
Answer:
Our office is located at:
S.No. 49/2, #15, Hari Krishna Complex, Near Hanuman Temple, Old Bhaji Market, Chandan Nagar, Kharadi, Pune, Maharashtra 411014.
3. How can I contact Smartelix Publishing?
Answer:
You can reach us through:
- Phone: +91-9326237923
- Email: [email protected]
- For any inquiries, you can also contact Ms. Kavita at +91-9326237923.
4. What types of books do you offer?
Answer:
We publish a wide range of educational books, including:
- Phonics books for early learners
- English grammar and vocabulary books
- Storybooks for kids
- Study guides and reference materials
- Activity books and workbooks
5. How can I purchase books from Smartelix Publishing?
Answer:
You can browse and purchase our books directly from our e-commerce website at https://books.smartelix.in. Alternatively, you can connect with us directly and book your orders.
6. Do you deliver books across India?
Answer:
Yes, we deliver books to all major cities and towns across India. Shipping charges and delivery times may vary based on your location.
7. What payment methods are accepted?
Answer:
We accept a variety of payment methods, including:
- Credit and Debit Cards
- UPI (Unified Payment Interface)
- Net Banking
- Wallets and QR Code Payments
8. Can I track my order after placing it?
Answer:
Yes, once your order is confirmed, we will send you a tracking link via email or SMS. You can use this link to monitor the status of your delivery.
9. What is the return and refund policy?
Answer:
If you receive a damaged or incorrect product, you can request a replacement within 24 hours of delivery. The replacement request will be processed after verifying the returned item. For detailed return policies, please refer to our Refunds & Return Policy page.
10. Do you provide bulk order discounts?
Answer:
Yes, we offer special discounts on bulk orders for schools, institutions, and bookstores. Please contact us at [email protected] or call +91-9326237923 to discuss bulk order pricing.
11. Can I request a custom book or educational material?
Answer:
Yes, we provide customized educational materials for schools and institutions. If you have specific requirements, feel free to email us at [email protected] with details.
12. Do you have physical stores or only sell online?
Answer:
Currently, we operate primarily through our online platform at https://books.smartelix.in. However, you can visit our office in Pune for inquiries or local pickups.
13. Can I collaborate with Smartelix Publishing?
Answer:
Yes, we are always open to collaborations with educators, authors, and institutions. If you are interested, please reach out to us via email or phone for further discussions.
14. Do you offer teacher training resources?Answer:
Yes, we provide teacher training manuals and resources, especially in the field of phonics and language development. For more information, please contact us at [email protected].